Effective Date: July 4, 2020
This privacy policy (“Policy”) describes how ProntoWash, LLC and our affiliates and subsidiaries (“ProntoWash” or “we” or “us” or “our”) treats information collected or provided in connection with transactions, activities, and data gathered when a user (“you” or “user”) visits or uses the ProntoWash Platform. Please note that the use of the ProntoWash Platform constitutes your acceptance of this Policy. If you do not want us to handle your information, please do not visit or use the ProntoWash Platform. This Privacy Policy is incorporated by reference into the ProntoWash Terms of Use. Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.
- Effective Date: Changes
- Information Collected on the ProntoWash Platform
- Location Information: We collect precise location data through the ProntoWash app when it is used by Providers and the Providers’ devices permit such information to be collected by us. We may collect this information when Providers use certain functionality, such as features to help navigating to a location to provide the Services, and we may also collect the precise location of a Provider’s device when the app is running in the foreground or background. We may derive a Provider’s approximate location from the Provider’s IP address. We use geo-location for the purposes of providing and improving the services on the ProntoWash Platform, such as matching Customers to Providers, providing status updates to users when Providers are traveling to the site to perform their Services, and helping confirm that a Provider performed Services. We also may use and disclose geo-location we collect through the ProntoWash Platform for other business purposes, including for legal purposes (such as to enforce our agreements) and in the event of a proposed or actual merger, sale, or other business asset transfer. We retain in an identifiable manner the most recent geo-location information we have about a user, the geo-location of any sites where a Provider performed Services, and the geo-location information concerning any return trips to a site where a Provider performed Services. You may stop this information collection by uninstalling the ProntoWash Platform from your mobile device.
- Transaction Information: We collect transaction details related to your use of the ProntoWash Platform, including information about the type of service requested, date and time the service was provided, amount charged, distance traveled, communications between users of the ProntoWash Platform, ratings and reviews, and other related transaction details.
- Background Checks: To register as a Provider, you may need to provide other personal information, such as your address and social security number to our background check service provider. The information is collected so that we can assess whether to permit a user to use the ProntoWash Platform as a Provider. We may use report information we receive from background check service providers for the purposes of assessing whether to permit an individual to use the ProntoWash Platform as a Provider and to comply with applicable law.
- Customer Support: We may collect personal information through your communications with our customer-support team.
- Usage and Preference Information: We collect information that is generated automatically about how you and visitors interact with the ProntoWash Platform, preferences expressed, and settings chosen. When we associate such information with personal information, we will treat the combination as personal information.
- Communications Between Users: We use Twilio to mask your telephone number when you call or text (SMS) message another User using the telephone number provided by ProntoWash through the App. If you use this function, ProntoWash and Twilio receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the call or text (SMS) messages. You can find information about Twilio’s privacy practice at: https://www.twilio.com/legal/privacy.
- Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
- Log Information: When you interact with the ProntoWash Platform, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with the ProntoWash Platform.
- Use of Information
- Network Advertising Initiative:
- Browser Opt-Out: http://www.networkadvertising.org/choices/
- Digital Advertising Alliance:
- Browser Opt-Out: http://www.aboutads.info/choices/
- App Opt-Out: http://youradchoices.com/appchoices
- Disclosure of Information to Others
- Google, Inc.: We use Google Analytics Service for purposes of analyzing usage of the ProntoWash Platform. You can find information about Google’s privacy practice at: https://www.google.com/policies/privacy/partners. We also use the Google Maps service, and you agree to the Google privacy policy located at https://www.google.com/policies/privacy.
- Stripe, Inc.: We use Stripe to process any billing information between users and between users and us, including credit card information users submit. You can find information about Stripe’s privacy practice at: https://stripe.com/us/privacy.
- Checkr, Inc.: We use Checkr for purposes of performing background checks on Providers that register to perform Services for Customers on the ProntoWash Platform. During the registration process, the information you provide to Checkr is transmitted using SSL encryption. You can find information about Checkr’s privacy practice at: https://checkr.com/privacy-policy/.
- Twilio, Inc.: We use Twilio for text notification and the registration of new users (Msg&data rates may apply in the US. Standard message) to make sure your contact information is accurate and that every new user account in our system is an actual person we can serve. We also use Twilio to mask your telephone number when you call or text (SMS) message another User using the telephone number provided by ProntoWash through the App You can find information about Twilio’s privacy practice at: https://www.twilio.com/legal/privacy.
- How to Edit Your Information
- Information Retention
- Children’s Information
- Choice/Opt-Out
- Our Security Precautions
- Third-Party Websites and Online Service ProntoWash Platform may contain links to other websites or online services. We are of course not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave the ProntoWash Platform to read the privacy statements of each and every website that collects personally identifiable information. This Policy applies solely to information collected by the ProntoWash Platform. Note that we do not provide your personal information to third parties for their own marketing purposes without your consent.
- This site is not part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in anyway. FACEBOOK is a trademark of Facebook, Inc.
- Contacting ProntoWash